Holiday inn hotel brands in world

Holiday inn hotel brands in world Abstract Holiday inn is one of the best known family of hotel brands in the world. The experience, the quality, the service, the spirit etc, etc its all begins here. With over 2000 hotels on six continents of the world, Holiday Inn has spent the last seventy years welcoming people to a world of comfort, excellence service, quality accommodation and memorable experiences in the best locations on the planet. WHAT EXACTLY IS HOTEL INDUSTRY? Like other industries, the Hotel Industry also needs to explore the opportunities for innovation in order to achieve peripheral service and customer satisfaction. This industry is alone a multi-billion dollar and one of the fastest growing sectors of the economy of recent age. The hotel industry is diverse for people to work in different areas of interest and offer unlimited opportunities. According to the latest statistics of The Time Newspaper, there are approximately 120000 businesses within the commercial sector in Great Britain including hotels, restaurants, cafes, holiday camps, public houses, snack bars, and catering contractors. (Source: www.thetimes100.co.uk) Hotels are service industries. They provide a service to the customer rather than a product. The service consists of looking after people when they are away from home, by providing food, shelter, drink, sleeping accommodation, entertainment and leisure facilities. COMPANY OVERVIEW The Holiday Inn has more than 2,000 hotels in 56 countries worldwide. (Source: http://www.hoteldesigns.net/review/review_412_1.html) The first Holiday Inn Hotel was founded in 1952 by Wilson in USA, for inexpensive family accommodation travelers. The brand name Holiday Inn is now owned by IHG who in turn license it out to franchisees and third parties who operate hotels under management agreements. (Source: http://www.hoteldesigns.net/review/review_412_1.html) STANDARDS Holiday Inn has a history of standards, part of Wilsons original idea. Not meeting these standards may mean a lost franchise. Many of the older Holiday Inn hotels, especially the two-story ones with exterior corridors, have been removed from the Holiday Inn system as franchises expired and rebranded. Some old Holidomes have been rebranded as Best Westerns, Days Inns, and Quality Inns. Holiday Inns boasted air-conditioned rooms, restaurants, meeting rooms, pools, television, direct dial telephone service, piped music and radio, wall to wall carpeting, cocktail lounges, and the Holidex the computerized reservation system that put many Mom and Pop outfits out of business. Millions of road weary business travelers and harried families learned to organize their trips around the ritual of Holidex reservations, knowing that the same room, food, and night-lit pool awaited them down the road. (Source: http://www.hoteldesigns.net/review/review_412_1.html) IN WHAT AREAS THE ORGANISATION HAVE STRATEGIC PLANS AND WHAT ARE THE PLANS? Introduction Businesses are often worried about instantaneous issues and lose sight of their ultimate objectives and goals. Thats why a strategic plan is a virtual necessity for organisations. This may not be a recipe for success, but without it a business is much more likely to fail. A sound plan should: Explain the business to others in order to motivate, inform involve other people. Serve as a framework for decisions. Support performance monitoring and benchmarking. Motivate change, bring innovation and become a vital part for next plan. Strategic planning activities have become a significant source of competitiveness for hotel industry. Decision-makers must be able to integrate strategic initiatives to gain competitive advantage in the face of increasingly volatile technological innovation, customer expectations, and global competition. Strategy maker professionals must learn to integrate strategic and planning as well. While others (Walker, 1992; Schuler, 1990; and Ulrich, 1987) have detailed the models for changing strategies, less work has been done to identify the specific steps of linking strategic practices. Strategic Planning of Holiday Inn Strategic planning determines the major goals of the organization. It provides the foundation for the policies, procedures and strategies for obtaining and using resources to achieve those goals. Policies are broad guides to action and strategies determine the best way to use resources. At the strategic planning stage, the company decides which customers to serve, what products or services to sell and the geographic areas in which the firm will compete. There are more than 220,000 employees in Holiday Inn Corporation worldwide. While every hotelier is branding beds, redecorating and adding amenities, Holiday Inn and Hilton are onto the next hospitality marketing frontier: solicitous employees. Holiday Inn is trying to brand the guest experience by standardizing service with a program called People Notice. As part of the plan, the chain is implementing the new service culture by conducting a three-month hands-on training program that emphasizes going the extra mile for hotel guests. For example, if a housekeeper learns that a guest is missing a wedding anniversary while on the road, that employee can send flowers to the guests room with an anniversary card signed by the staff. If a guest requires medication to be refrigerated, a staffer can follow up by delivering the medicine at the appropriate time with a bottle of water and crackers. Incentives include recognition programs allowing guests and co-workers to laud an employee. Holiday Inn is also participating with internal branding gurus from Northwestern Universitys Forum for People Performance Management and Measurement in a multi-company study seeking to identify employee behaviors that result in customer loyalty. The Forum project intends to put a value on these actions so a company can develop a budget and invest in the behaviors that matter. An external branding campaign is also in the works. â€Å"Anybody can knock off anybody elses bed, do it better, cheaper and easier when it comes to products today,† said Bruce Bolger, the Forums executive director. â€Å"The difficult thing is changing employee behavior, and that is what separates the women from the girls.† Meanwhile, Hilton Hotelslast month took its internal â€Å"Be hospitable† campaign to TV, print and outdoor, via FCB, San Francisco. One objective of the umbrella effort is to communicate to the public that assurances of Hilton quality also apply to sister brands such as Embassy Suites. The efforts random kindness theme was augmented with DVDs, brochures, seminars and other materials provided to employees. Even company orientation packets, health benefit folders and recruiting booths are stamped with the â€Å"Be hospitable† look. â€Å"A lot of hotel advertising today is about the bed but frankly, I dont think people are surprised to find a bed when they check in to their room,† said Jeffrey Diskin, svp-Hilton Brand Performance. â€Å"We want to help you with why you went on a trip, and to do that, we need to focus on what the guest needs. A critical part of that is using our own people.† Kathy Sheehan, travel analyst and svp for Roper Reports, New York, said the idea has merit. â€Å"To differentiate, you have to establish a relationship with the consumer and that means using your people.† That practice, dubbed â€Å"internal branding† or â€Å"leveraging human capital,† is figuring more prominently in marketing plans, said Bolger. Indeed, agencies like Golin/Harris, Chicago; OgilvyOne, New York and human resources consultants like Hewitt and Mercer are establishing disciplines in people performance management for their clients. Draft, Chicago, has also long incorporated internal branding as part of its integrated marketing approach. â€Å"Companies are realizing it not all push-and-tell marketing,† said Tony Weisman, Drafts CMO. â€Å"Co-creation by inviting in the customers and the employees is part of the process.† WHAT DOES THE ORGANISATION DO TO IMPLEMENT THESE PLANS Implementation means more than simply exercising the plan. It means acting on recommendations made during the vulnerability analysis, integrating the plan into company operations, training employees and evaluating the plan. Where Do They Stand Right Now? Review Internal Plans and Policies Documents to look for include: Evacuation plan Fire protection plan Safety and health program Environmental policies Security procedures Insurance programs Finance and purchasing procedures Plant closing policy Employee manuals Hazardous materials plan Process safety assessment Risk management plan Capital improvement program Mutual aid agreements Identify Critical Products, Services and Operations Youll need this information to assess the impact of potential emergencies and to determine the need for backup systems. Areas to review include: Identify Internal Resources and Capabilities Resources and capabilities that could be needed in an emergency include: Personnel fire brigade, hazardous materials response team, emergency medical services, security, emergency management group, evacuation team, public information officer Equipment fire protection and suppression equipment, communications equipment, first aid supplies, emergency supplies, warning systems, emergency power equipment, decontamination equipment Facilities emergency operating center, media briefing area, shelter areas, first-aid stations, sanitation facilities Organizational capabilities training, evacuation plan, employee support system Identify External Resources There are many external resources that could be needed in an emergency. In some cases, formal agreements may be necessary to define the facilitys relationship with the following: Local emergency management office Fire Department Hazardous materials response organization Emergency medical services Hospitals Local and State police Community service organizations Utilities Contractors Suppliers of emergency equipment Insurance carriers WHAT FACTORS DO THEY APPEAR TO TAKE INTO ACCOUNT WHEN DEVELOPING STRATEGY Physical What types of emergencies could result from the design or construction of the facility? Does the physical facility enhance safety? Consider: The physical construction of the facility Hazardous processes or byproducts Facilities for storing combustibles Layout of equipment Lighting Evacuation routes and exits Proximity of shelter areas Human Error What emergencies can be caused by employee error? Are employees trained to work safely? Do they know what to do in an emergency? Human error is the single largest cause of workplace emergencies and can result from: Poor training Poor maintenance Carelessness Misconduct Substance abuse Fatigue Regulatory What emergencies or hazards are you regulated to deal with? Analyze each potential emergency from beginning to end. Consider what could happen as a result of: Prohibited access to the facility Loss of electric power Communication lines down Ruptured gas mains Water damage Smoke damage Structural damage Air or water contamination Explosion Building collapse Trapped persons Chemical release Good salary: The employees expect a good salary from the hotel in return of the work they do. Good salary is the most important need of the internal customer and if this need is fulfilled they are satisfied. Good treatment from the management: Money is not the only need of the internal customer; they also need good treatment from the management. Trust from the management: The management should have faith in their employees; this will increase the confidence level of the employees and will have a positive effect on their work. Promotional opportunities: Most of the employees are ambitious, especially young employees. So they look for promotional opportunities. Promotional opportunities are also one of the essential needs of the internal customer. Various perks: Perks or fringe benefits in other words have an immense effect on the attitude of the staff. By providing special perks to the staff the hotel in a way provokes them to work with their heart, which proves beneficial for the hotel. Job security: Employees need a kind of job security for their future. If the job of the employees is secured then they can work tension free. Good working atmosphere: The working atmosphere of the organisation should be cool. There should be no pressure from anywhere so that the employees feel free to work. EXTERNALCUSTOMERS External customers are those who are the guests of the hotel. The pay the hotel for the services that are provided to them by the hotel. External customers should be provided with good and efficient service so that they become repeat customers of the hotel. NEEDS OF THE EXTERNAL CUSTOMERS Warm welcome from the hotel: First and foremost what external customer need is a warm welcome from the hotel. They should be greeted properly when they arrive in the hotel. Efficient service: Service is the most influential factor for the customers of the hotel. If the service provided by the hotel is efficient and effective it affects the reputation of the hotel in a positive way. The external customers can also recommend the hotel to other people. Friendly environment: The environment of the hotel should be friendly so that the customers feel like home. Some extra benefits if they are repeat customers: If the customers are repeat customers then they should be given some benefits like discounts or special rates, so they feel happy and remain the customers of the hotel for long time. Good facilities: The hotel should provide all the essential and also luxurious facilities for which they are paid for. Reasonable and affordable rates: The customers always expect affordable rates for their stay or meal in the hotel. This can result in making them repeat customers for the hotel. WHAT COULD BE THE POSSIBLE PROCESS Companies obviously need to improve strategy implementation activities, but the pace of these activities and the implementation itself have many problems. Primary objectives are somehow forgotten as the strategy moves into implementation, and the initial momentum is lost before the company realizes the expected benefits. The cause isnt easy to explain, but it can be attributed to a variety of problems. WAYS OF ATTRACTING CUSTOMERS: Advertising: It is a paid form of non-personal presentation and promotion of ideas, goods or services by an identifiable sponsor. Advertising is a purposive communication to external customers. Pricing: Reasonable pricing of the product and services can attract external customers to a certain extent. Channels of distribution: Like transport, stock holding and storage, local knowledge, promotion, display can attract external customers. Sales Promotions: These are marketing activities that stimulate consumer purchasing, and dealer effectiveness, such as displays, shows and exhibitions, demonstrations and various non-recurrent selling efforts not in the ordinary routine. Branding: A brand is a name, term, sign, symbol, or design intended to identify the product of a seller and to differentiate it from those of competitors. Brand names like Hilton, Marriott can often attract external customers to a wide extent. Personal selling: The sales force is an important part of the communication mix. Personal selling is concerned with an individual selling his own ideas of the typical personal sales. Customer loyalty schemes: Customer loyalty schemes can also attract external customers. Customer loyalty schemes like offering a discount cards, offering extra facilities during parties etc are effective attracting the external customers to the hotel. Public relations: Public relations are important to attract external customers. Public relations are all about getting publicity for the product through skilful manipulation of the media. Direct marketing: It is the planned recording, analysis and tracking of customer behaviour to develop relational marketing strategies. CAN THE ORGANISATION PLAN BE IMPROVED OR DEVELOPED Simply put, strategic planning determines where an organization is going over the next year or more, how its going to get there and how itll know if it got there or not. The focus of a strategic plan is usually on the entire organization, while the focus of a business plan is usually on a particular product, service or program. There are a variety of perspectives, models and approaches used in strategic planning. The way that a strategic plan is developed depends on the nature of the organizations leadership, culture of the organization, complexity of the organizations environment, size of the organization, expertise of planners, etc. For example, there are a variety of strategic planning models, including goals-based, issues-based, organic, scenario (some would assert that scenario planning is more a technique than model), etc. Goals-based planning is probably the most common and starts with focus on the organizations mission (and vision and/or values), goals to work toward the mission, strategies to achieve the goals, and action planning (who will do what and by when). Issues-based strategic planning often starts by examining issues facing the organization, strategies to address those issues, and action plans. Organic strategic planning might start by articulating the organizations vision and values and t hen action plans to achieve the vision while adhering to those values. Some planners prefer a particular approach to planning, eg, appreciative inquiry. Some plans are scoped to one year, many to three years, and some to five to ten years into the future. Some plans include only top-level information and no action plans. Some plans are five to eight pages long, while others can be considerably longer. Quite often, an organizations strategic planners already know much of what will go into a strategic plan (this is true for business planning, too). However, development of the strategic plan greatly helps to clarify the organizations plans and ensure that key leaders are all â€Å"on the same script†. Far more important than the strategic plan document, is the strategic planning process itself. REFERENCES BIBLIOGRAPHY Airey, D. and Johnson, S. (1999), â€Å"The content of tourism degree courses in the UK†, Tourism Management, Vol. 20, pp. 229-35. Higher Education Funding Council for England (2001), Getting Ahead: Graduate Careers in Hospitality Management (HEFCE 01/30 May Report), Council for Hospitality Management Education/HEFCE, Bristol. Impact Skills Network (2002), â€Å"An assessment of skills needs in tourism and cultural industries: Skills dialogues†, July, available at www.impactskillbase.org.uk Jameson, S.M. and Holden, R. (2000), â€Å"‘Graduateness who cares? Graduate identity in small hospitality firms†, Education and Training, Vol. 42 No. 4/5, pp. 264-71. http://www.businessballs.com/freenewbusinessplanstemplates.htm http://www.businessballs.com/freebusinessplansandmarketingtemplates.htm http://marketing.about.com/od/marketingplanandstrategy/Plan_Your_Marketing_Strategy.htm http://www.cambridgestrategy.com/content/business_strategy_audit.php http://www.ichotelsgroup.com/h/d/pc/1/en/c/2/content/dec/pc/0/en/cs.html?cm_re=pcr-_-hmpg-_-n4a=b http://www.largo.com/egov/docs/1253124205_499786.pdf http://www.quickmba.com/strategy/strategic-planning/ http://www.mybusinesstravel.com/strategies/hotel.php#strategys http://managementhelp.org/plan_dec/str_plan/str_plan.htm http://www.hoteldesigns.net/review/review_412_1.html http://www.allbusiness.com/marketing-advertising/branding-brand-development/4673624-1.html www.thetimes100.co.uk

Operational Research Essay

Stock control or Inventory control has been in use for a long time. While small organizations may use manual methods to track their stock, complex global organizations make use of sophisticated systems like ERP’s to handle inventory control. There are various stock control methods in use. The methods used by a business organization depend upon not only the size and complexity but the type of industry it is in. A DIY superstore may use a method like the Order Point where the demand is driven by the customer’s buying patterns with little or no control by the manufacturer. As against this, a stock control method like MRP is used in companies like the Executive Upholstery Company where demand is dependent upon sales forecast and the sales orders. In the following paragraphs the stock control methods used by Executive Upholstery Company and DIY superstore are examined and also compared with each other to provide insights into the two methods discussed. Order Point Method – DIY superstore Supermarkets, warehouses and even some manufacturing companies tend to use Order Timing Decisions or Order Point methods for inventory control where the demand is not certain. The demand pattern in a DIY superstore is seasonal and is dictated by the consumers. The demand is independent of the manufacturing processes and many variations in demand need to be considered while controlling the inventory. Traditionally stock control was done using guess work to identify the stock levels and re order points. Factors like Safety Stock, EOQ, an Lead Times were not considered. Because of the huge numbers of items involved, and also the need to cope up with variable and uncertain demand patterns, manual methods gave way to some techniques like ABC/ VED analysis; Forecast Order Point. In ABC analysis, for instance, the inventory is categorized by the importance of the contribution to the final product cost. Some classification can be the ‘most important’, ‘important’ and ‘less important’. In the Forecast Order Point method of stock control, the future demand is calculated using the historical demand patterns. Time series methods like simple average, weighted average and exponential smoothing methods can also be used to forecast demand more accurately. In the DIY superstore example, the simple average method was used to forecast demand and lead time. Based on the 5 weeks of Master Production schedule, re order point for various items for the week6 were determined. Table 2 below shows the reorder point for the various items based on the 5 weeks of maser Production Schedule. The inherent problem with this technique is that it assumes that the forecast is near accurate and there is safety stock. In a weighted average method of forecasting technique, weighting to the most recent demand is given more and less to the earlier weeks. Techniques like Exponential smoothing are used to forecast the demand more accurately when there are trends in data and data is available for a longer period of time. Considerations like Safety stock and Service Level need to accounted for while using any forecasting technique. MRP in Executive Upholstery Company MRP is used when the demand is more certain and is based on sales forecasts, sales orders. It uses a time phased production schedule dictated by the capacity available. MRP uses, apart from this top level demand, inputs like Bill of Material, Stock on hand, Purchase orders already placed. Bill of materials lists all the parts and components required to make finished products and subassemblies. A structure diagram for BOM can be made using various levels with the finished product being at level 1. Manufacturing organizations do use stock files and work order files. Stock files list current stock of all parts: finished, raw material and sub assemblies. Work order files list replenishment orders which have been already placed. The main consideration of MRP is to produce a set of ‘time phased requirements’ (orders) for each component in the system at specified intervals of time – days or weeks. The first step in MRP is to identify the Gross Requirements for each component or assembly – how many in each time period. The Gross Requirements for each part in the example at table 1 is arrived at by identifying the demand quantity of each of the three types of chairs (Captain, Recliner and Director) from the Master Production Schedule and multiplying this quantity by the quantity in each part in its bill including the parts of sub assemblies and then adding them up all to arrive at the total demand for each part. While calculating the Gross Requirements, the lowest level components are used. Also, the beginning inventory(stock on hand) as well as the purchase orders pending were taken into consideration while calculating the net Requirement for each part. Another concept used in the example in Table1 is the Planned Order Releases which are scheduled orders by taking into consideration lead time, lot sizes. Summary MRP solves more complex issues like which part to order and when for a production process which are not easily amenable in a stock control method like Order Point. Order Point calculations do not take into consideration lot sizes, safety stock, and the more methodical approach of calculating Gross Requirements and net Requirements of each part involved in a finished product.

Campare and Contrast Essay Samples - an in Depth Anaylsis on What Works and What Doesnt

Campare and Contrast Essay Samples - an in Depth Anaylsis on What Works and What Doesn't What You Should Do to Find Out About Campare and Contrast Essay Samples Before You're Left Behind Unluckily, the effect of alcoholism isn't restricted to the abuser only but additionally, it produces adverse results on the family members and friends of the abuser. So, with these kinds of attitudes, it's impossible to get the status of a fit and much healthier life. If you want to help your son or daughter understand how causal relationships work, you can come across some beneficial cause and effect worksheets here. After repeatedly facing a bully, a youngster may start to refuse to visit school. Key Pieces of Campare and Contrast Essay Samples College education has a profound effect on an individual and their life. Students lead busy lives and frequently forget about a coming deadline. They should pay attention to the way things relate to each other. Therefore, many students and employe es decide to get inexpensive essay rather than writing it themselves. Campare and Contrast Essay Samples - the Conspiracy You can have several results or many causes based on your essay's structure. Cause and effect essay have many sub-types. Cause and effect essays are a breeze to write, just stay focused and attempt to make impact through your words and through using evidence. Writing a superb essay about cause and effect is simpler than it might seem. There are several diverse kinds of essay samples that it is possible to read through including a cause and effect essay sample to acquire a clearer idea of how and what the subject of your essay expects you to write about. There are a couple steps that you can utilize to assist you draft a cause and effect essay. The analysis is centered on causes that result in the occasion. Evaluation The next step is a very simple analysis of everything that you've written down. It is preferable to search for the differences and similarities in 1 element of both the texts at the same time and move on to the next. While comparing the texts, you attempt to find similarities inside them. There are lots of tactics to teach comparing and contrasting, but if you're searching for an easy, pre-made set of practice pages, look no more! The sort of content that you provide depicts what sort of thesis statement you need to have. Campare and Contrast Essay Samples - Overview Before you commence work ing on cause and effect essay outline the very first thing you have to do is to decide on a winning topic. In addition, the paragraph's major content ought to be an obvious analysis and description of the connection between effect and cause. Your topic ought to be based on logic and you ought to create a logical connection between the events. On the flip side, in the event the topic assigned is your choice, what you could do is to present a trend, phenomenon or event. The effect of result in the a variety of forms of causes and effects could vary and therefore you need to have a crystal clear grasp of the causes and effects that you're going to mention in your essay. There are various sorts of effects and causes that you may take under consideration. You may not wind up using all the causes and effects listed in your chart. There are primary results and causes, which are the ones which are most important. Each has an epidermis, but orange skins are thick and simple to peel. It's also essential to note that the cause is usually written before the result is, but there are rare cases once the effect is going to be written first. It is crucial to remember that sometime, many causes result in a single effect or many effects might actually be from 1 cause. To begin with, you can include as many paragraphs as possible based on the ideas you have. It is critical that you don't overlap ideas. Based on the content of your blog, you may even use a few of the topics listed above. Based on your essay's structure, there might be different methods of organizing it. The region of the circle that doesn't overlap is where we list in what way the topics differ. Before you commence writing, it's important to make an outline with the research that you might have done about the subject. Do a little research should you not know anything about the topic assigned. If you're on the lookout for more topics, try out this list of 40 writing topics. The Hidden Truth About Campare and Contrast Essay Samples Conclusion plays a main role in receiving the readers impression in the event of essays. The ending of your introduction paragraph ought to be a thesis statement. The most essential part of the introduction is the thesis statement. This informative article is a short highlight on remembering the which follows the beginning with a strong introduction followed by means of a human body and finally concluding remarks in the conclusion of the essay. Make certain that the introduction comprehensively states the objective of essay together with the effects and causes at stake.

Analyzing the Effective Growth of Population in Alberta

It is difficult to presume what would happen if one day Alberta’s population has the lowest average of population expansion ? As Johnston and Maclennan (2008) indicate, â€Å"Alberta’s population growth continued to be the highest among all provinces† (para. 1). At the same time, fast development of urban areas, stable economy and oil reserves attract newcomers to move the province of Alberta. In addition, the government of Alberta takes all possible measures to increase the quality of life and develop health facilities for all population groups. Furthermore, Alberta’s population expectations observe the significant changes in the future birth rates, which play very important role for the community growth. The purpose of this paper is to†¦show more content†¦Moreover, because of high living standard has been improved very significantly, females become to live longer as same as males. Even though, because of increased well-treatment during the pregnancy, improved social and health conditions, obtained knowledge of using vaccines and antibiotics would help to increase the death rates in a first year of life. At the same time, government of Canada attempt to find possible solutions how to produce the population and increase the death rates. The best way according to Public health agency of Canada (2001) is to improve society healthcare and â€Å"The Population Health Template: Key Elements and Actions That Define A Population Health Approach†. The project of improving healthcare is a very important concept for all inhabitants around Canada. It is in the government’s hands to attract more Canadians to participate in physical activities, improve mental and social welfare. In other words, how strong effective the commercial and social projects will be, that more communities would understand how healthcare is important in our daily life to produce our humans being. Future predictions Finally, according to impetuous demographic development in migration to this area, and previous growth trends in population developing in Alberta; there are some projections in residents rise in the next hundred years. According to Roderic Beaujot and Don Kerr (2007), center of attention of population projects is a future calculation of migration,Show MoreRelatedHealth Informatics And The Health System1717 Words   |  7 Pageshealth care by assessing, analyzing, integrating, and applying health communication and informational systems (Anderson, 2007). Health informatics schemes are funded federally and implemented provincially in Canada with each province creating its own dynamic programs to help improve both the population and individuals health outcomes, enhance patient’s care and to strengthen the patients-caregiver relationship (Anderson, 2007) . Such programs are Ehealth Ontario, and Alberta Netcare. 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